FAQs

How quickly do you ship?
We ship Monday through Friday, excluding holidays. Most orders are shipped within 1-2 days, but we aim to ship orders within 1 business day.
Do you offer a warranty?
Absolutely! For all devices, we offer a 1-year limited warranty from the date of your original purchase. If your device does not work properly due to a manufacturer's defect, we will replace the wand free of charge within that 1-year timeframe. Warranty replacements are processed after returned items are received, when applicable. For more information about how to initiate a return, please see our Return Policy. This warranty does not cover devices damaged by: Accident, misuse, abuse, or alteration. Theft or loss. Use with unauthorized accessories or use other than as instructed. Connecting to incorrect current and voltage. Service or repair by unauthorized persons. This warranty extends only to the original retail purchase, original retail purchase date, with original proof of purchase (such as retail store receipt or Solawave order number) and only when purchased from an authorized retailer or reseller. Warranty replacements are processed after returned defective items are received, when applicable. This warranty only extends if the device is used in conjunction with authorized device accessories (such as charging cable). The Solawave warranty does not extend to Solawave Skincare products, which are solely subject to the Solawave Return Policy. Solawave will not be responsible for any incidental, special or consequential damages resulting from the use of this device. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.
Do I have to pair the Skin Therapy Activating Serum with a device?
The Skin Therapy Activating Serum was specially formulated to work with our Wand to help increase skin radiance and glow, and help reduce the appearance of wrinkles and fine lines. Plus, the serum is long-lasting to provide the perfect cushioned glide for your Wand sessions.
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